Terms & Conditions
About our business
Lifestyle Loans is a lender, registered in England, company number 10480946. Grosvenor House, Hollinswood Road, Central Park, Telford, TF2 9TW We are authorised and regulated by the Financial Conduct Authority and are currently on the Financial Services Register under the Firms reference number 787669. We also hold a Data Protection Licence with the Information Commissioners Office and are currently on the Data Protection Register under the number: ZA290627. The Data Controller is Lifestyle Loans. Lifestyle Loans Limited was incorporated on 16th November 2016 by Directors Paul Swift and Mark Ridlington, with the company based in Shropshire. We received our FCA authorisation (FRN: 787669) on 19th January 2018 with the aim to begin trading as a lender within the unsecured consumer credit market. We plan to support our customers with either unsecured loans or guarantor loans ranging between £1,000.00 to £7,500.00 with terms for 12-60 months, with fixed monthly repayments, no upfront fees with a fixed interest rate of 49.9% pa.
Disclosure of your information
In order to provide the service, we will process your information to assess your eligibility for our loan options. In order to assess your creditworthiness, verify identities, prevent financial crime and find the right loan option for your circumstances, we will do a full credit search on you and anyone to whom you are financially linked which only those searched will be able to see. The credit reference agency may add the details of this search which may be seen by other organisations that make searches and who may use it to help make credit decisions, to prevent financial crime or to trace debtors. Information held about applicants by credit reference agencies may already be linked to records related to one or more of your partners or members of your household. As a result, any application you make may be treated as financially linked and the application may be assessed with reference to any associated records. To ensure we are speaking to the right person, identifying you when you contact us will be important and will ensure we satisfy our regulatory obligations. You agree that we may process, use, record and disclose your personal information as described above. We may disclose your personal information to credit reference agencies. Information held by credit reference agencies may be linked to other people with whom you have financial associations. Will look at their records when assessing your application To improve the quality of our service, we may record and or monitor telephone calls with you for the following purposes:
- Security, quality and or training
- To investigate queries
- To comply with our legal obligations.
Accuracy of unsecured and secured loan options
We will make every effort to ensure the accuracy of any unsecured or guarantor loan options provided to you. The accuracy of any option will also depend upon the accuracy of the information you have provided. We will conduct checks to verify the accuracy of the information that you have provided. If the information you have provided changes as a result of these checks, the original option may be changed or withdrawn.
If you need to complain?
We aim to provide you services that meet your needs, putting you as a customer first at all times. If We are committed to providing a high-quality service to all our customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. Contact us as soon as possible, via phone on 0333 1550 155 or by writing to: Lifestyle Loans The Complaints Department Grosvenor House Hollinswood Road Telford TF2 9TW We will acknowledge your complaint promptly in writing and will include written details of our complaints handling procedures. We shall resolve it at the earliest opportunity with the aim of doing so within 8 weeks of receipt. Where we are able to provide a final response immediately, the acknowledgement may be combined with the final response. You will be kept informed of the progress of the investigation. If you are not happy with our firm’s response, if we reject your complaint or you do not hear from us within 8 weeks, the Financial Ombudsman Service may be able to help you. Financial Ombudsman Service Exchange Tower London E14 9SR https://www.financial-ombudsman.org.uk/ 0800 023 4567 It’s a free, independent service for settling disputes between Lifestyle Loans and their customers. It can deal with complaints about a wide range of financial matters The Financial Ombudsman Service will contact us to explain the details around your complaint and then decide whether to uphold your complaint. It is important you contact the Financial Ombudsman Service within 6 months of receiving a final response from Lifestyle Loans, or it may not be able to deal with your complaint.
Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of the business and the circumstances of the claim. Further information about the compensation scheme arrangements is available from the FSCS. You can find out more about FSCS at www.fscs.org.uk or by calling 0800 678 1100.
We regularly review the information on our website to ensure that it is up to date and accurate. Although, we cannot guarantee this and neither can we guarantee that it is suitable for your purpose. You are responsible for checking the information and ensuring that it meets your requirements. We may make changes to the content of our website at any time.